Question 1

Where can I store my luggage in Bucharest Old Town?

Accepted Answer

Luggage Lockers Romania is located at 12 Blanari Street, in Bucharest Old Town, close to major attractions, restaurants and public transport.

Question 2

Is the luggage storage open 24/7?

Accepted Answer

Yes. Luggage Lockers Romania is a fully self-service luggage storage facility, available 24/7.

Question 3

What are the locker dimensions and what kind of luggage can I store?

Accepted Answer

S (Small): For a large backpack or handbag, 41x40x56 cm.

M (Medium): For a medium-sized suitcase or carry-on bag, 55x40x56 cm.

L (Large): For a large, checked suitcase, 84x40x56 cm.

Question 4

How does the booking process work?

Accepted Answer

Booking is completed entirely online. Choose your locker size, date, check-in time and rental duration, then complete the payment. Your personal PIN will be sent by email and can be used for both the entrance door and your locker.

Question 5

Can I book a luggage locker in advance?

Accepted Answer

Yes. You can book your locker online in advance by selecting the date, check-in time, rental duration and locker size you need.

Question 6

Can I access the location before my reservation starts?

Accepted Answer

Yes. You may access the location up to 15 minutes before your reservation start time. However, the locker can only be used from the start time of the reservation.

Question 7

How can I pay for the locker?

Accepted Answer

Payment is made securely online by card (Visa or Mastercard), Google Pay or Apple Pay. Once the payment is completed, your reservation is confirmed.

Question 8

Is my luggage safe and secure?

Accepted Answer

Our lockers are secured by a personal PIN, and the facility is monitored by CCTV. Access to the location and your locker is available using the PIN received with your reservation.

Question 9

What can I store in the lockers?

Accepted Answer

Any item that fits inside the locker, except prohibited items such as explosives, flammable substances, perishable items, valuables or illegal goods. Please see our Terms & Conditions for the complete list.

Question 10

Can I access my locker multiple times?

Accepted Answer

Yes. You can access your locker as many times as you need during your paid rental period.

Question 11

What is the minimum and maximum rental duration?

Accepted Answer

You can rent a locker from 1 hour up to a maximum of 24 hours from the start of your reservation.

Question 12

What happens if I am late to check out?

Accepted Answer

You will receive a reminder 15 minutes before your reservation ends. If you are late, use the “Late for pick up? Pay and collect” button on our website, enter your booking reference and pay the additional fee, calculated at the current rates as a new booking. Once the payment is completed, you will receive a confirmation email and your access PIN will be reactivated for 15 minutes, allowing you to enter the location and collect your luggage.

Question 13

What happens if the maximum duration of 24 hours is exceeded?

Accepted Answer

The locker will be blocked, and our staff will remove the items to store them safely. They will be returned after the late fees and penalty have been paid.

Question 14

What is your cancellation policy?

Accepted Answer

Confirmed reservations cannot be cancelled or modified. Once a booking is confirmed, the locker is reserved exclusively for that reservation. Refunds are issued only in case of a verified technical issue on our side.

Question 15

What should I do if my PIN doesn't work?

Accepted Answer

Check the PIN received by email and make sure your reservation has started. If the problem persists, contact our support team for assistance.

Question 16

How can I get assistance?

Accepted Answer

You can contact us by phone at +40 775 308 308, by email at contact@luggage-lockers.ro or by the contact form.

LUGGAGE STORAGE IN BUCHAREST OLD TOWN